Getting into the gym

Door access

You use two apps
To bookRecharge app
To unlockBureau app

How it works

  1. Request access → email with login details and the Bureau app link → download the app and log in
    No door access yet? Request it
    More info

    Once your access is approved, your account is set up automatically and you get an email with your login details and a link to download the Bureau app. No email? Check your junk folder.

  2. Book in the Recharge app → gym pass appears in the Bureau app
    It can take a few minutes. Works from about 20 to 30 minutes before your session.
    More info

    Access sometimes does not work on your first booking. It can take one or two bookings before everything is set up correctly. Restarting your phone and opening the Bureau app again can also help.

  3. Open the Bureau app and look for the white Unlock door tile.
    More info

    If the tile is grey, something is blocking access. It could be Bluetooth being off, the app not being allowed to use Bluetooth, or your access not being fully set up yet. Check step 4, give it a few seconds, then tell us what you see below. Restarting your phone and opening the app again can also help. Please also tell us if there is no Gym pass bar at the bottom of the screen.

  4. Bluetooth on and app allowed → tap Unlock door → hold your phone to the reader until it flashes.
    How do I allow the app?
    iPhone: Settings > Privacy & Security > Bluetooth > Bureau on Android: Settings > Apps > Bureau > Permissions > Nearby devices > Allow Menus vary slightly by phone.

Standing outside and need in now? Message our gym phone

Door not opening? What do you see?

Still not working? Send us the details

This opens WhatsApp with a message already filled in. Please attach a screenshot of your Bureau app and any error message.

Nothing is stored on this page.

Outside and need to get in now?

Message our gym phone and we will come and open the door. Please do not wait outside and miss your session.

Message the gym phone

No reply, or nobody has opened the door after a couple of minutes? Please make a WhatsApp call to +353 83 206 8470 (tap the phone icon in the chat) to make sure we have seen your message. WhatsApp works better than a normal call down here.